Various Ways To Fix Silverlight Support Error 4001

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    I hope this guide will help you if you notice the 4001 Silverlight support error. “Error code 4001 failed” is one of the problems that users face due to improper or unsuccessful installation and it can be the removal of software that may leave incorrect entries in your items, improper installation or system shutdown due to power failure or other part, someone with little technical knowledge

    Proxy server

    This error can occur when you go online through an authenticated proxy server and order. Silverlight does not currently provide a way to trust authentication using an internet proxy. To use Silverlight-based players, you must add a replacement for the Mediasite server to this proxy server, or to the proxy machine itself.more. Contact your organization’s IT staff for help setting up a proxy device. If you don’t need to bypass the proxy server, you can use the classic HTML media site and view presentations. This is a setting that in turn needs to be configured on the Mediasite server, so check with your local Mediasite administrator to learn about this setting. Please note that playback in this case will only work in the World Wide Web Explorer, since all additional browsers use Silverlight to play the video if you are using an HTML player.

    Firefox

    It is also often a Firefox related issue where this error can appear under certain conditions. If you have this problem with Firefox but not with Internet Explorer, take a look here:

    1. Select Start > Control Panel > Internet Options.
    2. Click Connections to refuse, then change your LAN settings below.
    3. Uncheck “Detect settings automatically”.
    4. Click OK, then apply immediately and OK.

    Server EX

    There are also other issues on the Mediasite EX server that can cause error 4001. If you are not using a proxy server to access the Internet, please visit Mediasite for administrative assistance.

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